4871 Palm Coast Pkwy NW #2
Palm Coast, FL 32137
Phone: 386-246-3131
FAX: 386-246-3162
4871 Palm Coast Pkwy NW #2
Phone: 386-246-3131
Ok, stop me if you’ve heard this one...
A day before closing, a man and a woman go into a bar to conduct a walk through. The man says to the women, “Where are the washer and the dryer?” The woman says “I don’t know, they must have gotten clean away!” Alright, bad joke, but worse situation. This just recently happened. The tenants took the washer and the dryer. The listing associate knows nothing about it.
After a few hours and a few phone calls, the tenants brought the washer and the dryer back, broken! The latch to the front loader washer must have been broken when moving them. What to do, what to do?? Well, in this case the buyer accepted it, but what if they didn’t? Do we escrow funds for the repair? Do we ask for a credit? What will the mortgage company say? Do we hold up the closing? Please don’t be thinking that the sales associates should just pay for it! I always say, “If it’s my fault, I’ll pay for it, but if it’s not my fault, then it’s between the buyer and the seller.” Now, have I paid for things in the past? Yes, I will admit that I have, but this should be the last resort and for not a lot of money! Most of the time, these things can be negotiated between the buyer and he seller. Here’s where your negotiation skills come in handy! And a little common sense also comes in handy!
If you would like more information, contact me.
I’m Ric Giumenta. You can have a good day or a bad day. It’s your choice. Make good choices.
24 May 2021
I just did some work on some rental properties and my home, and I hired a few contractors to do the work. I’ve experienced horrendous customer service. What do you consider good customer service? In our business customer service is what we have to se...
17 May 2021
Ok, stop me if you’ve heard this one... A day before closing, a man and a woman go into a bar to conduct a walk through. The man says to the women, “Where are the washer and the dryer?” The woman says “I don’t know, they must have gotten clean away!”...
11 May 2021
In my classes I teach that as soon as we get our license, we are operating as Sole Proprietors with our Independent Contractors contract under our Broker. Many have realized that this might not be the best entity to work under. Many sales associates ...
03 May 2021
How important is getting a listing at the right price, the right terms, and the right time for marketing? Well, it’s very important, in fact, it’s a critical mix necessary to have a listing sell. Do we want to get listings or do we want to get listin...
26 April 2021
Communication is a critical skill necessary for sales associates in order to succeed. We can’t listen to respond; we must listen to understand. The elements of a good communicator include, empathy, patience, flexibility, and reward. Empathy is unders...